Shipping policy

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Returns & Exchanges

All sales are final and not eligible for return, with limited exceptions outlined below.

Damages and issues
Please note, you must have selected postage insurance at time of checkout in order to receive a reimbursement for damaged products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Item Received
If you receive an unexpected item, we will correct the issue as quickly as possible. We will send a prepaid label to return the incorrect item. Once incorrect item is processed, we will send the correct item to you at no shipping cost.

To start a return, you can contact us at hello@gowillows.com.

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Method

We use Priority Mail as our default standard shipping method, however, you must shipping insurance to be reimbursed for any damages caused in transit.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Willow's Home & Gifts is not liable for any products damaged or lost during shipping. If you need to submit a lost or damages inquiry, please contact us. Please save all packaging materials and damaged goods until the situation is resolved.

International Shipping Policy

We currently do not ship outside the U.S.