Shipping and Returns
Returns & Exchanges
We want you to be happy with your purchase and will make every effort to replace items if they are defective or damaged. Due to the limited nature of the unique items in our store, in the event that a damaged or defective product cannot be replaced a full refund will be issued to the original form of payment. Customer is responsible for all return shipping charges and an additional 10% restocking fee. All customized, personalized, sale, jewelry and holiday-specific merchandise are final sale.
If you need to return or exchange send us an email at firstname.lastname@example.org within 3 days of order delivery.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We use Priority Mail as our standard shipping method.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Willow's Home & Gifts is not liable for any products damaged or lost during shipping. If you need to submit a lost or damages inquiry, please fill out this form link here. Please save all packaging materials and damaged goods until the situation is resolved.
International Shipping Policy
We currently do not ship outside the U.S.